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FAQ

  • How do I make an order?
    As easy as: Select the number of figures you would like on your portrait. Add optional features in the ‘Personalisation’ box. Add to cart, review and purchase. Upon purchase, please send reference photos and any special requests to drawtrip@gmail.com (see TIPS for selecting your photos). You'll receive an email approval of the images. You can always contact me directly with your request or any questions as well.
  • How long does it take to complete the illustration?
    Expect 5-10 business days for completion of the illustration. If you have requested prints/originals to be delivered, please add the delivery times as advised in Shipping Policy. Rush orders: I'm happy to accomodate to you unique needs. If you require urgent delivery please get in touch to confirm availability.
  • Can I ask for changes in the design?
    One round of revisions is allowed as technically possible after submitting the draft version (outline) and after the second version* (colour and details). Changes cannot be done to the previous stage once the amendments are confirmed as this will lead to major changes that increase significantly the work time and may incur in additional costs. *not applicable for Line drawings
  • Can I use this the illustration files as my logo?
    The illustration files provided are not suitable for logos, as it will need to be further digitalised and vectorised for best resolution. Please contact me with your request.
  • Can I use the illustration for commercial purpose?
    My artwork is available for PERSONAL use only. Reselling and redistribution is not lawful unless permission is granted. For commercial purpose of design and artwork, please contact me with your request.
  • Will you share my artwork in your social media channels?
    Sometimes I post process videos and images of the illustrations I create. Being mindful of the special occassions and gifting purposes, I will wait until after the event date to post. If you do not wish for me to share these images across my social media, no worries! Just let me know prior to completion and I'll respect your wishes.
  • Can I share my illustration via social media?
    You are welcome and encouraged to share your illustration via social media. Tagging and crediting artists is required unless exemption granted. Thanks for tagging @drawtrip
  • Can I request a bespoke illustration, art or design that is not listed in the store?"
    Can I request a bespoke illustration that is not listed in the store? Yes, of course! I'd love to help you with any design, art and illustration needs. Here some other ideas of what can I do for you: Fashion illustrations Commission abstract artwork on canvas Kids illustrated portraits Pet portraits Book illustrations for children, special occasion, or publishing Botanical watercolour paintings such as wedding bouquets artwork Invitation Design Animated Gifs and stickers Illustrated logos Branded illustrations Collaborations and partnerships Please contact me with your ideas.
  • Will I receive a printed/ original version of my illustration?
    Yes, listings include a A4 digital print of the design (except Digital only products). Digital only products include digital files for your own printing. You will receive an email copy only. Additional sizes available upon request and subject to additional fee. Please contact me to coordinate accordingly. I offer Free postage within Australia. International postage fees apply from $25aud Art print sizes: A5: 148 x 210 mm / 5.8 x 8.3" A4: 210 x 297 mm / 8.3 x 11.7" A3: 297 x 420 mm / 11.7 x 16.5" A2: 420 x 594 mm / 16.5 x 23.4"
  • What's the difference between digital and traditional art tecniques?
    I use traditional art mediums particularly watercolour and pencils (graphite/ charcoal), inks and goauche to paint artworks on paper. They offer a quite raw and textured result. Ideal for framing and decoration. Digital illustration is hand drawn on ipad using Procreate software. It allows flexibility in style, sizes and purpose creating modern, styllised illustrations, cartoon. Yet, it also offers the opportunity to imitate traditional medium and achieve different textures and patterns. Best for events, website, printing and gifts. *ART TECHNIQUE OPTIONS: Digital colour on iPad (drawn by hand on Procreate software) Watercolour, goauche or inks on paper Black Graphite/ pencil on paper
  • Is framing included?
    Frames or boards are not included. If you'd prefer me to arrange this for you, I'll be happy to accommodate upon request and subject to additional cost.
  • Do you offer discounts?
    My artwork is created with upmost love, care and dedication. My prices are based on the time that is estimated to complete each illustration, therefore considering the number of person, figures and backdrop included, as well as my professional expertise and unique talents. I do not offer discounts on my listed prices, however, when working on special requests, I will evaluate the requirements and your budget to propose the best solution.
  • TIPS for selecting your reference photos
    Natural lighting is best. Avoid filters. Use a high-resolution image (taken directly from a phone or camera). Features you'd like to be identifiable in the illustration must be visible in the photo. For best results, select posture/ position that you would like replicated in the illustration. If needed, provide images of clothing or extra items to be merged in one (extra fee for additional figures/elements). You can also provide extra descriptions for consideration. Feel free to send more than one if you are undecided. I'm happy to help you choose and suggest which one will work best.
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